GROUP of MASAI services

MASAI Services are organised into Group of Services which group services into a logical group of functions.

(When it refers to a traveller experience, it’s called mobility step).

Example: Services related to a booking action: CheckAvailableSeats, ChooseSeat, Pay, LoadTicket

It includes:

  • Need
  • Discovery
  • Planning
  • Book
  • Pre-Travel
  • Travel
  • Post-travel
  • Re-schedule

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